FAQ

You should know that according to Swiss legislation, food supplements are in all respects foodstuffs, intended to supplement daily nutrition. They constitute a concentrated source of nutrients.

All our supplements are subject to the ordinance of the FDHA (Federal Department of the Interior) on food supplements, which regulates the quality and quantity of the substances present in the formulations.

We also have HACCP certification which establishes rules on hygiene and safety standards (reception, storage, preparation, sale, microbiological tests, etc.). To further guarantee the safety of our supplements, we collaborate with an external consultancy firm “Swiss Quality Testing & Consulting” which examines each of our supplements (formulations, containers, labels, laboratory analysis, etc.) before marketing.

You have up to 8 days from delivery to report the damage to the nearest Post Office branch. Bring the package with its contents with you, to allow the post office to assess the damage and draw up the appropriate report, in order to verify any right to compensation for damages.

You can write directly to support@swissnaturalmed.ch or info@swissnaturalmed.ch one of our experts will answer you directly.

You can write directly to support@swissnaturalmed.ch or info@swissnaturalmed.ch and one of our after-sales consultants will answer you directly.

We recommend that you take the free test that serves to profile your lifestyle and subsequently be able to offer you a personalized plan with advice on nutrition, supplementation, sleep, breathing and ideal daily routine.

Environmental protection and sustainability are core values ​​for our company and our entire team.

We are committed to tackling new challenges every day to minimize our ecological footprint. We have already taken concrete actions in this direction: we have replaced all online shipping materials with recyclable alternatives, including cardboard, tape, filling material, brochures and bags; our company fleet is 100% electric cars; we have eliminated the use of conventional plastic jars for our supplements, opting instead for jars made of 100% bioplastic derived from plant sources or containers made of biophotonic violet glass. All our packaging is fully recyclable or reusable for the storage of other foods, demonstrating our concrete commitment to a more sustainable and environmentally friendly future.