Shipping policy

Terms and Conditions of swissnaturalmed.ch

These Terms govern:

the use of this Website; and
any other Agreement or legal relationship with the Owner in a binding manner.

Capitalized terms are defined in the relevant section of this document.

Users are requested to read this document carefully.

This Website is a service provided by:

Swiss Natural Med Sagl
Via ai Cipressi 1, 6612 Ascona, Switzerland
Email address of the Owner: support@swissnaturalmed.ch

At a Glance

Please note that certain provisions of these Terms may only apply to specific categories of Users. In particular, some provisions may only apply to Consumers or to Users acting in a professional capacity. Such limitations are always explicitly stated in the relevant clauses. If no mention is made, the clauses apply to all Users.

The use of this Website and its Services is restricted to Users of legal age as per the applicable laws.
The right of withdrawal applies to all Users, regardless of their status as Consumers.

TERMS OF USE

Unless otherwise specified, the conditions for using this Website as outlined in this section apply generally.

Additional usage or access conditions applicable in specific situations are explicitly stated in this document.

By using this Website, the User confirms they meet the following requirements:

There are no restrictions related to whether Users are Consumers or Professional Users;
The User is of legal age under applicable laws.

Registration

To access the Service, Users may create an account by providing complete and truthful information.

The Service may also be used without registering or creating an account. However, certain functionalities may not be available.

Users are responsible for maintaining the confidentiality and security of their login credentials. To this end, Users must select a password that corresponds to the highest security standards available on this Website.

By creating an account, the User agrees to be fully responsible for all activities conducted under their login credentials.

Users are required to inform the Owner immediately and unequivocally via the contact details provided in this document if they suspect their personal information, such as account details, login credentials, or personal data, has been compromised, unlawfully shared, or stolen.

Registration Requirements

The registration of a User account on this Website is subject to the conditions outlined below. By registering an account, the User confirms compliance with these conditions:

The creation of accounts via bots or other automated methods is prohibited.
Unless otherwise specified, each User may create only one account.
Unless explicitly allowed, a User’s account cannot be shared with others.

Account Closure

Users may close their account and cease using the Service at any time by following this procedure:

Contacting the Owner using the contact details provided in this document.

However, the account closure will be delayed until the expiration of any paid subscription services purchased by the User.

Account Suspension and Deletion

The Owner reserves the right to suspend or delete a User account at any time, at its sole discretion and without notice, if it is deemed inappropriate, offensive, or in violation of these Terms.

Suspension or deletion of an account does not entitle the User to any compensation, refund, or indemnity.

The suspension or deletion of an account due to User fault does not exempt the User from paying any applicable fees or charges.

Content on this Website

Unless otherwise stated or clearly recognizable, all content available on this Website is owned by or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on this Website does not violate applicable laws or third-party rights. However, this cannot always be guaranteed.

In such cases, Users are requested to send complaints to the contact details specified in this document without prejudice to legally enforceable rights and claims.

Rights to Content on this Website

The Owner retains and expressly reserves all intellectual property rights to the content.

Users are not authorized to use the content in any way other than what is necessary or implied in the proper use of the Service.

Specifically, but not exclusively, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translating, processing, publishing, transmitting, selling, sublicensing, transforming, transferring to third parties, or creating derivative works from the content available on this Website.

Where expressly stated on this Website, Users are permitted to download, copy, and/or share specific content available on this Website solely for personal and non-commercial purposes, provided that proper attribution is given and all other relevant conditions required by the Owner are observed.

All limitations and exclusions under copyright law remain unaffected.

Access to External Resources

Through this Website, Users may access resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is not responsible for their content or availability.

The conditions applicable to third-party resources, including those governing content rights, are determined by the third parties themselves and governed by their terms and conditions or, in their absence, by law.

Permitted Use

This Website and the Service may only be used for the purposes for which they are offered, under these Terms and applicable law.

Users are solely responsible for ensuring that their use of this Website and/or the Service does not violate laws, regulations, or third-party rights.

The Owner reserves the right to take appropriate measures to protect its legitimate interests, including denying Users access to this Website or the Service, terminating contracts, and reporting any misconduct carried out through this Website or the Service to competent authorities, such as judicial or administrative bodies, when Users engage or are suspected of engaging in:

Violations of laws, regulations, and/or these Terms;
Infringements of third-party rights;
Actions that significantly harm the Owner’s legitimate interests;
Offenses against the Owner or third parties.

Referral Program

This Website allows Users to receive benefits if, through their recommendation, a new User purchases a Product offered on this Website.

For more details and applicable conditions, Users are encouraged to review the specific contractual terms in the relevant section of this Website.

The Owner reserves the right to terminate this offer at any time at its sole discretion.

API Usage Terms

Users can access their data related to this Website through the Application Program Interface (API). Any use of the API, including through third-party products or services that access this Website, is subject to these Terms and, in addition, the following specific conditions:

The User expressly acknowledges and agrees that the Owner is not responsible for damages or losses resulting from the User’s use of the API or third-party products or services that access data via the API.

TERMS AND CONDITIONS OF SALE

Paid Products

Some of the Products offered on this Website as part of the Service are chargeable.

The fees, duration, and conditions applicable to the sale of such Products are described below and in the relevant sections of this Website.

To purchase Products, the User must register or log in to this Website.

Product Description

Prices, descriptions, and availability of the Products are specified in the relevant sections of this Website and are subject to change without notice.

Although the Products on this Website are presented with the highest level of accuracy technically possible, representation on this Website by any means (including, where applicable, graphical material, images, colors, and sounds) is for reference only and does not imply any guarantee regarding the characteristics of the purchased Product.

The characteristics of the selected Product will be outlined during the purchase process.

Purchase Procedure

Every step, from choosing a Product to submitting the order, is part of the purchase procedure.
The purchase process includes the following steps:

By clicking the checkout button, Users access Stripe’s checkout area, where they are prompted to provide their contact details and select a payment method of their choice.
After providing all required information, Users are asked to carefully review the order and confirm it by using the appropriate button or mechanism on this Website, thereby accepting these Terms and committing to pay the agreed-upon price.

Order Submission

Submitting the order entails the following:

The User's submission of the order constitutes the conclusion of the contract and gives rise to the obligation for the User to pay the price, taxes, and any additional charges and expenses as specified on the order page.
If the purchased Product requires an action by the User, such as the provision of information, personal data, specifications, or special requests, submitting the order also constitutes the obligation for the User to cooperate accordingly.
Once the order is submitted, Users will receive a confirmation receipt.

All notifications related to the purchase process described above will be sent to the email address provided by the User for this purpose.

Pricing

During the purchase process and before the order is submitted, Users are informed of all fees, taxes, and costs (including any shipping charges) that will be charged.

Prices on this Website:

Include all applicable fees, taxes, and costs or are shown net of applicable fees, taxes, and costs, depending on the section the User is viewing.

Promotions and Discounts

The Owner may offer discounts or special promotions for the purchase of Products. Such promotions or discounts are always subject to the requirements and terms and conditions outlined in the relevant section of this Website.

Promotions and offers are granted at the Owner's sole discretion.

Repeated or recurring promotions or discounts do not create any claim or right enforceable by Users in the future.

Promotions or discounts may be valid for a specific period or while supplies last. Unless otherwise stated, the time limitations for promotions and discounts refer to the time zone of the Owner’s headquarters, as indicated in this document.

Vouchers

Promotions and discounts may be offered in the form of Vouchers.

In the event of any violation of the applicable conditions for Vouchers, the Owner may legitimately refuse to fulfill its contractual obligations and expressly reserves the right to take appropriate legal action to protect its rights and interests.

Additional or differing provisions applicable to the use of Vouchers outlined on the relevant information page or Voucher itself prevail over the following clauses.

Unless otherwise stated, the following rules apply to the use of Vouchers:

Each Voucher is valid only if used in the manner and within the period specified on the Website and/or the Voucher.
The Voucher can only be redeemed in its entirety at the time of purchase—partial use is not allowed.
Unless otherwise stated, single-use Vouchers can be redeemed only once per purchase and, therefore, only once, even in the case of installment purchases.
Vouchers cannot be combined.
The Voucher must be used before the expiration date specified. After the expiration date, the Voucher will be automatically void. No claims, including reimbursement of the Voucher’s value, will be possible.
Users are not entitled to any credit/refund/compensation if there is a difference between the Voucher’s value and the value redeemed.
The Voucher is intended for non-commercial use only. Reproduction, counterfeiting, and commercialization of the Voucher are strictly prohibited, as are any illicit activities connected to the purchase and/or use of the Voucher.

Payment Methods

The details regarding accepted payment methods are highlighted during the purchase process.

Some payment methods are subject to additional conditions or carry additional costs. Detailed information is provided in the relevant section of this Website.

All payments are independently processed by third-party services. Therefore, this Website does not collect payment data—such as credit card numbers—but receives a notification once the payment has been successfully completed. For more information on the handling of personal data and the rights related to it, Users can refer to this Website’s privacy policy.

If payment using the available methods fails or is declined by the payment service provider, the Owner is under no obligation to fulfill the order. If payment is unsuccessful, the Owner reserves the right to request reimbursement from the User for any costs or damages incurred.

Authorization for Future Payments via PayPal

If the User authorizes the PayPal feature that enables future purchases, this Website will store an identification code associated with the User's PayPal account. This allows this Website to process future payments automatically or to pay periodic installments for a past purchase.

The authorization can be revoked at any time by contacting the Owner or modifying the User's personal settings on PayPal.

Retention of Ownership

Until the Owner receives the full payment of the purchase price, the User does not acquire ownership of the ordered Products.

Delivery

Deliveries are made to the address provided by the User and according to the methods specified in the order summary.

Upon delivery, Users are required to verify the contents of the package and report any anomalies promptly to the contact details provided in this document or as described in the delivery note. Users may refuse to accept the package if it is visibly damaged.

Delivery is available in the following countries or territories: Switzerland.

Delivery times are specified on this Website or during the purchase process.

Failure to Deliver

The Owner is not liable for any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damages or delays after the delivery to a carrier not proposed or approved by the Owner.

If the goods are not delivered or picked up at the scheduled time or within the specified term, they will be returned to the Owner, who will contact the User to arrange a second delivery attempt or further measures.

Unless otherwise specified, any subsequent delivery attempt beyond the first will be at the User's expense.

USER RIGHTS

Right of Withdrawal

Unless an exception applies, the User may be entitled to withdraw from the contract within the specified period (typically 14 days) for any reason and without justification. Further information on the right of withdrawal can be found in this section.

Eligibility for the Right of Withdrawal

The right of withdrawal allows European Consumers to withdraw from contracts concluded remotely (as the User cannot see or try the Product before concluding the contract). Withdrawing from the contract releases the parties from their obligations to perform it.

On this Website, the right of withdrawal applies to all Users, subject to any more specific rights available to them under applicable law and/or this document.

Unless one of the exceptions mentioned below applies, Consumers are entitled to withdraw from the contract within the period specified below without providing any reason. The User will only be liable to the Seller for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, the User must send the Owner an unequivocal communication of their intention to withdraw from the contract.

For this purpose, the User may use the withdrawal form template available in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any suitable way. To comply with the withdrawal period, the User must send the withdrawal declaration before the withdrawal period expires.

When Does the Withdrawal Period Expire?

For the purchase of goods: The withdrawal period expires after 14 days from the day the User or a third party—other than the carrier and designated by the User—takes possession of the goods.
For the purchase of multiple goods ordered together but delivered separately: The withdrawal period expires after 14 days from the day the User or a third party—other than the carrier and designated by the User—takes possession of the last of the goods, lots, or pieces.

Effects of Withdrawal

The Owner will reimburse all payments received from Users, including, if applicable, those related to delivery costs, to Users who have exercised their right of withdrawal correctly.

However, any additional costs resulting from the choice of a specific delivery method other than the standard delivery method offered by the Owner will remain at the User's expense.

Reimbursement will be made without undue delay and, in any case, within 14 days from the day the Owner is informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the reimbursement will be carried out using the same payment method employed for the initial transaction. The User will not incur any fees as a result of the reimbursement.

For Contracts Involving Tangible Goods

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or another person authorized by the Owner to receive them without undue delay and, in any case, within 14 days from the day they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed over to the courier or another authorized person before the expiration of the 14-day period described above. Reimbursement may be withheld until the goods are received or until the User provides proof of having returned them.

The User is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Return shipping costs are borne by the User.

Exceptions to the Right of Withdrawal

There is no right of withdrawal from contracts:

For the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Guarantees

Legal Guarantee of Conformity for Products Under EU Law

Under European legislation, the seller guarantees the conformity of the goods sold to Consumers for a minimum period of 2 years from delivery.

If Users act as European Consumers, the legal guarantee of conformity applies to items available on this Website under the laws of the country in which they are habitually resident.

The national laws of such a country may grant the User broader rights.

Consumers not acting as European Consumers may benefit from conformity guarantees under the laws of the country in which they are habitually resident.

Limitation of Liability and Indemnification

Australian Users

Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or protection that the User may have under the Competition and Consumer Act 2010 (Cth) or other similar state and territory legislation that constitutes a right that cannot be excluded, restricted, or modified (non-excludable right). To the maximum extent permitted by law, our liability to the User, including liability for breach of a non-excludable right and any other liability not otherwise excluded under these Terms and Conditions, is limited, at the Owner's discretion, to a new supply of services or payment of the cost of resupplying the services.

US Users

Disclaimer of Warranties

This Website is provided "as is" and "as available." Use of the Service is at the User's own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties—whether express, implied, statutory, or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

Neither the Owner nor its affiliates, partners, licensors, agents, or employees make any warranty that the content is accurate, reliable, or correct; that the Service will be available at any particular time or location; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User’s own risk, and the User will be solely responsible for any damage to their computer system or mobile device or loss of data that results from such download or use of the Service.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Owner and its affiliates, employees, agents, partners, licensors, or suppliers be liable for:

Any indirect, punitive, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use or inability to use the Service.
Any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access to or use of the Service, the User’s account, or the information contained therein.
Errors, mistakes, or inaccuracies of content.
Personal injury or property damage, of any nature whatsoever, resulting from the User’s access to or use of the Service.
Any unauthorized access to or use of the Owner's secure servers and/or any personal information stored therein.
Any interruption or cessation of transmission to or from the Service.
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party.
Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service.

General Indemnification

The User agrees to defend, indemnify, and hold harmless the Owner and its affiliates, employees, agents, partners, licensors, or suppliers from and against any claims, damages, obligations, losses, liabilities, costs, or debts, and expenses (including but not limited to legal fees) arising from:

The User’s use of and access to the Service, including any data or content transmitted or received by the User.
The User’s violation of these Terms, including, but not limited to, any breach of the representations and warranties set forth in these Terms.
The User’s violation of any third-party rights, including, without limitation, any right of privacy or intellectual property rights.
The User’s violation of any applicable law, rule, or regulation.
Any content that is submitted from the User’s account, including but not limited to misleading, false, or inaccurate information.
The User’s willful misconduct or violation of applicable laws.

Common Provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Interruption of Service

To ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance, updates, or other changes, with appropriate notice to the Users.

Within the limits of the law, the Owner may also decide to suspend or terminate the Service entirely. In the event of termination, the Owner will cooperate with Users to enable them to withdraw their Personal Data or information in accordance with applicable legal provisions.

Additionally, the Service might not be available due to reasons outside the Owner's reasonable control, such as force majeure (e.g., infrastructure malfunctions, power outages, etc.).

Privacy Policy

To learn more about the use of their Personal Data, Users may refer to the privacy policy of this Website.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the location of the Owner as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Dispute Resolution

Users may submit any disputes to the Owner, who will attempt to resolve them amicably. Users retain the right to bring legal action, and in cases of disputes regarding the use of this Website or the Service, Users are encouraged to contact the Owner using the contact details provided in this document.

The European Commission provides an online platform for alternative dispute resolution, available here.

Definitions

For specific definitions and legal references, please consult the appropriate sections of this document.

Last Updated: October 22, 2024