Contact

Under Swiss law, food supplements are foodstuffs in every respect, intended to supplement the daily diet. They are a concentrated source of nutrients.

All our supplements are subject to the FDHA (Federal Department of Home Affairs) Ordinance on Food Supplements, which regulates the quality and quantity of the substances in the formulations.

We also hold HACCP certification, which sets rules on hygiene and safety (receipt of goods, storage, preparation, sale, microbiological tests, etc.). To further ensure the safety of our supplements, we work with an external consultancy, “Swiss Quality Testing & Consulting”, which checks each of our supplements (formulations, containers, labels, laboratory analyses, etc.) before it goes on sale.

You have up to 8 days from delivery to report the damage to us at support@swissnaturalmed.ch. Please remember to attach photos of the damage to your email.

You can write directly to support@swissnaturalmed.ch or info@swissnaturalmed.ch and one of our experts will reply to you personally.

You can write directly to support@swissnaturalmed.ch or info@swissnaturalmed.ch and a member of our after-sales team will reply to you personally.

We recommend taking our free test: it profiles your lifestyle so that we can then offer you a personalised plan with advice on diet, supplements, sleep, breathing and an ideal daily routine.

Our company and its entire team care deeply about environmental protection and sustainability. These are important values for us, which is why we have chosen to commit ourselves seriously and take on new challenges every day to reduce our ecological footprint as much as possible. In concrete terms, we have already replaced all our online shipping materials with recyclable material (boxes, adhesive tape, packing material, brochures, bags), we never use the usual plastic document pouch on our parcels, invoices are sent by email only and our company cars are 100% electric or hybrid. We will never use plastic jars for our supplements. In most cases, we use a biophotonic violet glass jar, which is fully recyclable or can be reused to store other foods.

There are many reasons. For responsible companies today, packaging has become an important issue. Plastic is harmful to the environment. Glass packaging is a better choice both for preserving the products and for the environment. It is well known that plastic containers could release substances that disrupt the hormonal system, known as endocrine disruptors, such as bisphenol A (BPA) or phthalates, synthetic chemicals used in industrial manufacturing.

The special biophotonic glass we have chosen is better for the environment than ‘normal’ glass packaging because it can maintain the quality of the products for a longer period of time, so there will be less waste. Most importantly, our glass is 100% recyclable and can easily be reused at home to store other products.